Refund Policy

1. Plans and billing

AI Interview Agents, a product of DocSight AI, offers a Free plan and a paid Pro plan. Pro is a monthly subscription. It renews automatically at the end of each billing month until you cancel.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle appears on your card statement and issues your receipts.

2. Cancelling

You can cancel Pro at any time from the billing section of your profile. Cancelling stops the next renewal. Your Pro limits stay active until the end of the billing month you have already paid for, and the account then moves to the Free plan. Nothing is deleted.

3. Refunds

Monthly charges are not refunded for unused time once a billing month has started. We make two exceptions:

• If you were charged in error, or charged twice, we refund the mistaken charge in full.
• If the service was unavailable to you for a substantial part of a billing month because of a fault on our side, write to us within 14 days of the charge and we will refund that month.

Refunds go back to the original payment method and are handled by Paddle, usually within 5 to 10 business days.

4. Interview credits and resumes

Interview credits and resume processing allowances reset every billing month and do not carry over. Unused credits are not converted to cash or refunds.

5. Contact us

For any billing question, write to contact@aiinterviewagents.com or contact us. Include the email on your account and the date of the charge.